Yes, your 911 call is directed to (E 911) services that is similar to traditional 911 services but has some important differences and limitations. Your 911 call is directed to (E 911) services to the nearest emergency response Centre. In addition, your phone caller ID and address are visible to the emergency response Centre operator. The call Centre operator will confirm your location information and then transfer your E-911 call to the emergency response Centre nearest you. You should be prepared to confirm your address and call-back number with the operator. You are advised to update your change of address or new location information with Babatel online or by calling customer service for any address change. You are required to provide your Canadian address only. When you move outside Canada, please inform us so we can disable your E911 service for none Canadian address.